T mobile data breach sprint customers12/15/2023 ![]() T-Mobile blamed the glitch on a software update, not a data breach. An app glitch in September reportedly allowed customers to see other customers’ personal information. 18, that customers’ first and last names, date of birth. Almost 50 million users had their personal information-including Social Security numbers and driver’s license information-stolen during a data breach in 2021. T-Mobile says about 7.8 million of its current postpaid customer accounts’ information and approximately 40 million records of former or prospective customers who had previously applied for credit with the company were involved in a recent data breach. Around 37 million users had personal data, like birth dates and addresses, stolen by hackers in January, though the company said they weren’t able to access financial information. However, some customers might be wary of linking their bank information due to T-Mobile’s history of data breaches. This change affects new and current customers alike, and also excludes Apple Pay and Google Pay from the offer. In order for customers to receive the company’s $5 off autopay deal, they’ll have to switch to linking their debit card or bank account. TangentĮarlier this year, T-Mobile joined AT&T and Verizon in requiring customers to link their debit cards or bank accounts-not credit cards-to their autopay systems in order to receive autopay discounts, the Wall Street Journal reported. A live customer service agent will then be connected. To locate the service, called App Chat, after opening the app, click the chat icon in the upper right-hand corner. ![]() The T-Mobile app also has a built-in customer service section for users. The proposed settlement would split a 350 million payout among lawyers and, eventually, the 76.6 million customers affected by a huge T-Mobile data breach in August 2021. ![]() If it’s a customer’s first time messaging the page, they’ll be first asked to authenticate their T-Mobile account. Customers can either send a direct message to the X account or send a private message to the Facebook page regarding opting out. T-Force, a customer service option offered via X (formerly known as Twitter) or Facebook, is another option. Customers can either dial 611 on their T-Mobile device to be connected to an agent, or call the official customer service number. The first is by calling T-Mobile’s customer support number and asking to opt out. There are several methods customers can use to get into contact with customer service. There will be an allotted amount of time customers will be able to reverse the switch, though the specific period is unknown, according to CNET. The wireless provider also told online media outlet CNET there are additional options to opt out. How To Opt OutĬustomers will be given the option to opt out of the migration by calling customer service, according to the Journal. The exposed data included phone numbers, names, and PIN codes of customers. ![]() A bad actor obtained personal information including phone numbers, email addresses, social security numbers. Forbes has reached out to T-Mobile for comment. However, the Amazon Web Services repository was locked down on 22 July. This story has been updated to reflect the latest T-Mobile hacking incident. ![]()
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